This policy gives you information about how we treat personal information received from our customers and from visitors to our website, www.sotechsol.com.
What Is Personal Information?
Personal information is defined as information that may be used to identify a living individual, such as their title, name, address, email address and _phone number.
How Is Information Collected?
Rest assured we will only collect and process your personal information where we have a lawful basis to do so. We may process your personal information if you have provided explicit consent for use to do so, if it is pursuant to a contract between us, if we have a legal obligation to do so, or where we have a legitimate interest to process it that does not materially impact your rights, freedoms or interests.
We collect personal information in the following ways.
- When you visit our website or use our services, we collect information sent to us by your computer, mobile _phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website.
- When you visit our website, we may also use “cookies" to provide you with access to certain private areas of the website. See the “Cookies" section below for further information.
- If you apply to become an Social Services Technology Solutions customer, we may ask you for contact information such as your name, address, _phone, email, and other similar information.
- Before permitting you to use our services, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth, personal identification documents or other information. We may also obtain information about you from third parties such as credit agencies and identity verification services.
- We may collect personal information given to us on the tele_phone by you. Tele_phone calls to Social Services Technology Solutions may be recorded for security and regulatory purposes and may be monitored under our quality control procedures.
- We may collect personal information when our customers make use of the Social Services Technology Solutions Services. More information on the Social Services Technology Solutions Services can be found in the “Social Services Technology Solutions Services" section below.
How Is Information Used?
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience.
We may use your personal information:
- when you are applying to use Social Services Technology Solutions services, we may contact credit or identity reference agencies with information you provide to enable us to confirm your identity;
- where you are a customer of Social Services Technology Solutions, to identify and manage any accounts you hold with us, to perform any obligations arising from any contract entered into between you and us and for our data analysis and research purposes;
- if you call us or send us an enquiry or details via email or another method, we will use your details to respond to any request/comment you have;
- if you are applying for employment with us, to assess your suitability, qualifications and/or skills for the role;
- to process transactions and send notices about your transactions;
- to issue invoices and collect fees;
- to detect and prevent potentially prohibited or illegal activity relating to the Social Services Technology Solutions services;
- to customize, measure, and improve Social Services Technology Solutions services and the content and layout of our website and applications;
- to provide you with targeted marketing from time to time about our services. However, we will only do this if either (i) you have given us permission to do so, or (ii) you are one of our customers and we are telling you about similar products and services to the ones you have previously purchased or asked us about. In each case you can contact us to opt out of any further marketing communications.
How Is Personal Information Stored and Protected?
We store, control and process your personal information on our servers in the EU. We protect it by maintaining physical, electronic and procedural safeguards in compliance with the Data Protection Laws. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
How Is Personal Information Shared?
When you are applying to use Social Services Technology Solutions services, we may contact credit or identity reference agencies with information you provide to enable us to confirm your identity. We also use trusted service partners pursuant to strict data processing agreements to whom we may pass your personal information. These service partners help us operate the Social Services Technology Solutions platform and provide the services. Rest assured the data processing agreements with these service partners require them to protect your personal information to the same or a higher standard than we treat it. We may be obliged to share personal information with law enforcement agencies in connection with any investigation to help prevent unlawful activity. We may also be obliged to disclose personal information to a court of law or regulator where we are under a duty to share such information to comply with a legal or regulatory obligation. Apart from this, we will not rent, sell or share personal information about you with other people or non-affiliated companies without your express permission.
Do we Process Sensitive Personal Information?
It is very unlikely that we will ask you to provide sensitive personal information. If we request such information, we will explain why we are requesting it and how we intend to use it.
Sensitive personal information includes information relating to your ethnic origin, your political opinions, your religious beliefs, whether you belong to a trade union, your physical or mental health or condition, your sexual life, and whether you have committed a criminal offence.
We will only collect your sensitive personal information with your explicit consent.
The Social Services Technology Solutions Services
The Social Services Technology Solutions Services assist users to comply with anti-money laundering regulations, or otherwise prevent or detect crime (such as money laundering, fraud and theft).
We use this information to determine the level of risk of a person being involved with crime or their commission or alleged commission any offence. And we inform our customers of this risk level. Customer can then deal with that person as they wish, having regard to that person's risk level.
It should be noted that if the Social Services Technology Solutions Services identify a person with a high risk and that person is a customer seeking to use our services, that person may be denied access to certain services. In extreme cases, information relating to that person may be disclosed to law enforcement agencies or other agencies which seek to prevent crime or implement anti-money laundering measures.
Most web browsers offer users controls, to give you the option to delete or disable cookies. You can usually find out how to do so by referring to the ‘Help’ option on the menu bar of your browser, or by visiting the browser developer’s website. This will usually tell you how to prevent your browser from accepting new cookies; notify you when you receive new cookies; and disable cookies altogether. Please note that disabling cookies may stop you accessing private areas of the website.
Transfers of Personal Information Out of the EEA
We may need to transfer your personal information to countries which are located outside the European Economic Area (“EEA"), for the purpose of providing the services to you. You may be located in a country outside of the EEA and therefore we may have no choice but to transfer your personal information outside of the EEA. Rest assured that any transfer of your personal information outside of the EEA will be subject to a GDPR-compliant guarantee (such a Model Contract Clause approved by the European Commission) that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
How Long Do We Hold Personal Information For?
We only keep your personal information as long as necessary for the purpose for which it was obtained. After that period, we either: (1) anonymise the data if we still wish to use it for analytical purposes, or (2) pseudonymise the data if believe in good faith that we may need to process the data in the future for a legitimate purpose, or in all other cases (3) delete it completely from our servers. Please note that this does not pertan to information for which you give us a perpetual licence.
Your Rights under the Data Protection Laws
The Data Protection Laws provide you with a number of rights in respect of entities that process your personal information. These are summarised below. Please note that you can make all requests free of charge, but it may take us up to 30 days to respond to or act on your request (or longer in some circumstances – see ‘Time Extensions and Refusals’ section below).
Right to Request a Copy of Your Personal Information
You can request a copy of your personal information which we hold (this is known as a subject access request). If you would like a copy of some of it, please follow the steps in the ‘How to Exercise Your Rights’ section below and let us know the information you want a copy of, including any account or reference numbers, if you have them.
Right to Correct Any Mistakes in Your Information
You can require us to correct any mistakes in your personal information which we hold. If you would like to do this, please follow the steps in the ‘How to Exercise Your Rights’ section below and let us know the personal information that is incorrect and what it should be replaced with.
Right to Ask Us to Stop Contacting You with Direct Marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please either click on the ‘unsubscribe’ button at the bottom of marketing emails from us or follow the steps to contact us in the ‘How to Exercise Your Rights’ section below and let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by tele_phone).
Right to Erasure
You can request that we delete all personal information relating to you. If you would like to do this, please follow the steps in the ‘How to Exercise Your Rights’ section below and provide us with the justification for the erasure request (e.g. you are withdrawing your consent, you no longer believe that we should be processing the personal information for the original purpose for which it was obtained, the personal information is being unlawfully processed, there is a legal reason for erasure etc.). Except where this is a legal or regulatory right or obligation in respect of retention, Social Services Technology Solutions will erase the personal information as requested.
Right to Restrict Processing
You can request that we restrict processing of some of your personal information. If you would like to do this, please follow the steps in the ‘How to Exercise Your Rights’ section below and provide us with details of what personal information you would like us to restrict the processing of (e.g. where you contest the accuracy of some personal information, we shall restrict the processing of it whilst its accuracy is verified). If we agree to restrict the processing of the personal information, we will inform you as soon as we have put in place the restriction.
Right to Object
You can object to us processing any of your personal information. If you would like to do this, please follow the steps in the ‘How to Exercise Your Rights’ section below and provide us with details of what personal information you object to us processing.
Right to Data Portability
You can request that we provide some or all of your personal information we hold to a third party free of charge. If you would like to do this, please follow the steps in the ‘How to Exercise Your Rights’ section below and provide us with sufficient details of the third-party entity to which you would like your data transferred. Assuming we can process your request, we shall provide your personal information to the requested third party in a commonly used machine-readable format.
Rights Relating to Automated Decision Making and Profiling
Where we use software that automatically processes personal information for us, we shall ensure that processing using this software is fair. We shall implement all appropriate technical and organisational measures to ensure inaccuracies are minimised. If you are concerned about the use of such software, you have the right to ask for more details about the processing and request that we stop using the software to process your data. If you would like to do this, please follow the steps in the ‘How to Exercise Your Rights’ section below and provide us with details of your concerns and the categories of personal information you believe are being processed by automated software.
Please note that if the automated processing is necessary for the performance of a contract between you and us, if you request that the software is no longer used to process your data, we may not be able to provide you with services anymore.
How to Exercise Your Rights
If you would like to exercise any of your rights set out above, please:
- email, call or write to us (see ‘How to contact us?’ below), and
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill will suffice).
Time Extensions and Refusals
We reserve the right to extend the time period to respond to any of the requests listed above by up to 60 days where a request is complex or a large number of requests are made. If we fail to respond to you by the deadline we set, you have a right to complain to the supervisory authority or seek a judicial remedy (see – ‘Right to complain to the supervisory authority’ above).
We may also refuse a request where there are legitimate reasons to do so. These include, but are not limited to:
- where a request is manifestly unfounded, excessive or repetitive; or
- where personal information is being processed:
- in order to comply with a legal obligation;
- in the public interest;
- in the exercise or defence of a legal claim;
- in the exercise of the right to freedom of expression and information.
How to Contact Us
Data Subjects who want to contact Social Services Technology Solutions can do so by emailing our Data Protection Officer via email at firstname.lastname@example.org.
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Social Services Technology Solutions910 Luray Street Long Beach, California 90807 USA
Phone: (562) 548-0509
A 501(c)(3) Corporation, EIN 81-1301479